• Delivery

    Prices are based on average weight and parcel dimensions. It also contributes to the cost of the packaging used.
    If you see free postage for your delivery in the checkout this is because you will be receiving a special offer that I have applied and it will be for a limited time. I will be sending all deliveries by special delivery or tracked and signed for during this limited time of free postage.
    I get proof of postage on all orders & all orders will be sent via Royal Mail. Please double check your delivery address is correct to ensure your parcel is delivered to the right address. I cannot be responsible for redelivery of parcels if given the wrong information.
    Orders will aim to be dispatched within 1-5 working days from receipt of your order but bespoke orders will be longer – I will inform you of estimated time when you order. During busy times times may take longer. Please be aware that postage times for the Royal Mail will fluctuate during busy periods and due to British lockdown systems caused by the global pandemic.
    If you find you have any postal issues you can claim for lost parcels directly from Royal Mail. I will provide you with any information needed to make your claim. To make a claim your must have chosen the insured Signed & Tracked option.
    If you have an urgent request, please get in touch and I may be able to offer an express service.
  • Returns & Exchanges

    When returning an item, it is recommended that you use a recorded service as I am not responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach me. Return postage costs will not be refunded.
    If you have changed your mind, or you want to return a gift please contact me, if I can accommodate an exchange I will depending on stock availability. Please notify me within 7 days of receipt if you are unsatisfied with your product for any reason.
    You are welcome to exchange the item but you will be asked to pay for the postage costs.
    You will need to return your unused, unopened and still in the original packaging item to me within 14 days from your order date.
    Your refund will be processed upon receipt. Please ensure your order number and contact details are enclosed.
    The return shipping costs will not be refunded (unless the item is faulty) and I will not be held responsible for missing items during their return. It is advised to return them ‘tracked’.
    Refunds will be sent to the original payment method.
    Address to return by post or by hand: Marna Lunt, 1 Broomlee Close, Ingleby Barwick, Stockton on Tees, TS17 0FD.
    Any questions please contact us.
  • International Shipping

    Yes, we do ship internationally! All orders are shipped via a Royal Mail Tracked service.
    We have been given this advice from Royal Mail so please note: *Each country has their own duties and taxes, so you are responsible for any incurred fees when you receive your order.*
    Orders between 10€ and 150€ customers are likely to be charged Import Tax and a handling fee. Orders over 150€ customers are likely to be charged Import Tax, handling fee AND a Customs Charge
    For international delivery our standard charges are based on Royal Mail’s prices for different world zones, I send all parcels by international track and signed for so you always see when your parcel is and it is fully insured. There are two optoions Europe or Rest of the World.
  • Uk Shipping

    I use Royal Mail for all my postage and only send out items with proof of delivery and a signature required due to the nature of the products I sell. Because they are one of pieces of artwork and their value needs to be insured appropriately.
    You will have the choice of :
    1st Class Signed For - Insurance up to £50. Signed on delivery.
    Special Delivery next day before 1pm - Insurance for loss or damage up to £500. Next day delivery after dispatch, it can take me up to three working days to dispatch. If you need delivery quicker please get in touch with me so we can arrange a speedy arrival of your purchase.
    Large Painting - delivered within the UK using ParcelForce Express 48. Insured, tracked and signed for. Loss or damage up to £500. This is for larger items than the normal mail cannot handle. It will say on the product desciption if this is the postage option you need to chose. For bulky items only.
  • Commissions

    If an item is created to bespoke criteria, that is to say if it has been made to specific size or colour then it is not eligible for a refund. Please do bear this in mind when ordering. No commissions are available for returns or refunds. This does not affect your statutory rights.